Le Collège royal de l'Alberta et IBM – Engagement des clients

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Description

À propos de ce certificat professionnel

In this course, learners will be introduced to the work environment by exploring the importance of building rapport and maintaining a positive tone while communicating with customers. Learners will discover the best practices related to finding and evaluating resources used to assist in the process to solve problems and provide customers with resolutions.

Information complémentaire

Niveau

Débutant

Sujet

Communication