{"id":18063,"date":"2023-03-09T12:11:55","date_gmt":"2023-03-09T19:11:55","guid":{"rendered":"https:\/\/alberta.college\/?post_type=product&#038;p=18063"},"modified":"2025-04-14T11:28:14","modified_gmt":"2025-04-14T17:28:14","slug":"the-royal-alberta-college-and-ibm-customer-engagement","status":"publish","type":"product","link":"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/","title":{"rendered":"Le Royal Alberta College et IBM \u2013 Engagement client"},"content":{"rendered":"<h2 class=\"m-r-1 m-b-0 bold headline-4-text\"><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 16px;\">A propos de ce Certificat Professionnel<\/span><\/h2>\n<div class=\"m-t-1 m-b-3 description\" data-e2e=\"description\">\n<div class=\"description\">\n<div class=\"rc-CML override-cml-headers\" dir=\"auto\">\n<div class=\"css-b1j1et\" data-testid=\"cml-viewer\">\n<div class=\"m-t-1 m-b-3 description\" data-e2e=\"description\">\n<div class=\"description\">\n<div class=\"rc-CML override-cml-headers\" dir=\"auto\">\n<div class=\"css-b1j1et\" data-testid=\"cml-viewer\">\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;In this course, learners will be introduced to the work environment by exploring the importance of building rapport and maintaining a positive tone while communicating with customers. Learners will discover the best practices related to finding and evaluating resources used to assist in the process to solve problems and provide customers with resolutions.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Dans ce cours, les apprenants seront initi\u00e9s \u00e0 l&#039;environnement de travail en explorant l&#039;importance d&#039;\u00e9tablir des relations et de maintenir un ton positif lors de la communication avec les clients. Les apprenants d\u00e9couvriront les meilleures pratiques li\u00e9es \u00e0 la recherche et \u00e0 l&#039;\u00e9valuation des ressources utilis\u00e9es pour aider dans le processus de r\u00e9solution des probl\u00e8mes et fournir des solutions aux clients.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00c0 propos de ce certificat professionnel Dans ce cours, les apprenants seront initi\u00e9s \u00e0 l&#039;environnement de travail en explorant l&#039;importance d&#039;\u00e9tablir des relations et de maintenir un ton positif tout en communiquant avec [\u2026]<\/p>","protected":false},"featured_media":18064,"template":"","meta":[],"product_cat":[75],"product_tag":[88],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Royal Alberta College and IBM - Customer Engagement - The Royal Alberta College<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Royal Alberta College and IBM - Customer Engagement - The Royal Alberta College\" \/>\n<meta property=\"og:description\" content=\"About this Professional Certificate In this course, learners will be introduced to the work environment by exploring the importance of building rapport and maintaining a positive tone while communicating with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/\" \/>\n<meta property=\"og:site_name\" content=\"The Royal Alberta College\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RoyalAlbertaCollege\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-14T17:28:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alberta.college\/wp-content\/uploads\/2023\/03\/Customer-Engagement-1024x615.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"615\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@alberta_college\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/\",\"url\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/\",\"name\":\"The Royal Alberta College and IBM - Customer Engagement - The Royal Alberta College\",\"isPartOf\":{\"@id\":\"https:\/\/alberta.college\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/alberta.college\/wp-content\/uploads\/2023\/03\/Customer-Engagement.png\",\"datePublished\":\"2023-03-09T19:11:55+00:00\",\"dateModified\":\"2025-04-14T17:28:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/#primaryimage\",\"url\":\"https:\/\/alberta.college\/wp-content\/uploads\/2023\/03\/Customer-Engagement.png\",\"contentUrl\":\"https:\/\/alberta.college\/wp-content\/uploads\/2023\/03\/Customer-Engagement.png\",\"width\":2432,\"height\":1460},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/alberta.college\/fr\/courses\/the-royal-alberta-college-and-ibm-customer-engagement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/alberta.college\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shop\",\"item\":\"https:\/\/www.alberta.college\/fr\/shop\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"The Royal Alberta College and IBM &#8211; 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