Student Appeal Policy

Student Appeals Policy


OF: The Royal Alberta College (hereinafter shall be referred to as “the college” and/or as “college” and/or The “Royal Alberta College”)

All registered students of The Royal Alberta College will have access to a fair process to appeal a decision or ruling that affects them as it pertains to academic matters, matters of student discipline, and student rights and responsibilities.


The Student Appeals Policy ensures that the College students have fair process regarding decisions that affect them. The Student Appeals Policy is guided by the following principles:

2.1 All registered students of the College will have access to a fair process to appeal a decision or ruling that affects them. There is a defined process for resolving disputes in academic matters, matters of student discipline, and student rights and responsibilities, except as noted differently in other policies.

2.2 Informal resolution of a dispute between the student and respondent is most desirable and should be attempted before a formal appeal.

2.3 In the course of an appeal, the principles of natural justice shall be applied for students and employees alike.

2.4 Decisions on matters of appeal take into consideration if the College’s policies and procedures were followed, if the decision was reasonable and if the student’s rights were upheld.

2.5 Students and employees involved in an appeal shall have access to approved information regarding the appeal unless the disclosure of the information is considered privy, confidential or whereas a person has been provided assurances of confidentiality for the disclosure of information. These forms of information that could present the individual or entities identification shall be redacted.

2.6 Adherence to specific timelines and clarity in communication facilitate the resolution of the disputes.

2.7 The appeal process should be fair.

2.8 Individuals having any role in dealing with issues under this policy shall conduct themselves in a professional manner maintaining confidentiality regarding all related matters.

2.9 The individual or Appeals Committee who is hearing the appeal has the ability to further investigate prior to rendering a decision.

2.10 Vexatious or frivolous appeals need not be accepted nor will be tolerated.


The following definitions apply to this policy only:

3.1 Respondent: The person who made the decision that is the subject of the appeal.

3.2 The Academic Officer: Shall refer to the appointed person on behalf of the college. For matters of appeal regarding non-academic discipline, the officer may refer to a Senior Student Services Advisor.

3.3 Faculty Adjudicator: A faculty adjudicator is an individual that is appointed by the Board of Governors that may impose an academic or disciplinary sanction(s).

3.4 Grade: A grade is a final letter grade assigned to a student in a course.

3.5 Mark: A mark may be assigned to evaluate any learning activity and differs from a final letter grade.

3.6 Natural Justice: Procedures designed to ensure that decisions are made in good faith and without bias or conflict of interest.

3.7 Official Student File: The file kept by the Office of the Registrar, this file can be in a digital format stored on a cloud server or in a hard copy format and shall be kept by the Office of the Registrar for disciplinary matters, which will be retained and destroyed according to the college’s policies.

3.8 In Writing: This refers to an electronic or paper-based document; all documentation must include: a.) the authors name b.) date and time c.) reference to the subject in matter.

3.9 Support Person: This refers to the person who may accompany either the student or respondent to meetings as detailed in the regulations of this policy. The support person may not speak at any meetings as the role is intended to provide moral and emotional support.


4.1 The Alberta Licensee has responsibility for the overall management and implementation of this policy.

4.2 Students must deliver an appeal within twenty (20) working days from the date of issue of the disputed ruling. Failure to have received an appeal within these timelines shall result in the forfeiture of the right to appeal.

4.3 Students must present, in writing, a description of the appeal at each level as stipulated in this policy.

4.4 While pursuing an appeal pursuant to this policy, a student shall be allowed to remain in all courses and programs except in the case that the Discipline Officer has reasonable grounds to believe that the presence of the student constitutes an immediate risk to the health and safety of students, staff and/or patients/clients.

4.5 Decisions shall be clearly communicated to the student and respondent, in writing, as quickly as possible at each stage of the appeal. Recommended actions shall be communicated as appropriate.

4.6 The official student file will contain only the official file copy of the final decision letter resulting from the appeal process.


The Royal Alberta College has TWO stages in the complaint process, if the complaint cannot be completed in Stage One, then the process will continue into Stage Two.

Stage One

▪   Engage verbally – The student is encouraged to discuss any concern or complaints with the head teacher.

▪   If the head teacher is not able to come to a resolution in a reasonable time duration agreed with the student, the student will proceed to stage two of the process.

Stage Two

▪   Student will send a formal acknowledgment of a complaint by email to the Office of The Registrar at Registrar@Alberta.College email format is only acceptable manner for Stage Two, as it is dated and verifies the sender authenticity.

▪    The Office of The Registrar will ensure that the complainant is notified of the decision, in writing, with the Director’s response

Actions Taken to Resolve the Complaint

▪   The school will establish the difference between a concern and a complaint. Taking informal concerns seriously at the earliest stage may prevent the issue from worsening.

▪   The formal procedures will need to be invoked when initial attempts to resolve the issue are unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further.

▪   The school will encourage resolution of problems by informal means wherever possible.

▪   The school will establish time-limits for action and keep involved parties informed of the progress.

▪   The school will respect confidentiality at all times.

▪   The school will address all the points at issue and provide an effective response and appropriate redress where necessary.

Investigating Complaints, the person investigating the complaint makes sure that they:

▪   Establish what has happened so far, and who has been involved

▪    Clarify the nature of the complaint and what remains unresolved

▪    Meet with the complainant or contact them

▪   Clarify what the complainant feels would be a resolution

▪   Interview those involved allowing them to be accompanied if they wish Resolving    Complaints It might be sufficient to acknowledge that the complaint is valid in whole or in part.

In addition, it may be appropriate to offer one or more of the following:

▪   An apology

▪    An explanation

▪   An assurance that the event complained of will not recur

▪   An explanation of the steps that have been taken to ensure that it will not happen again

▪   An undertaking to review school policies in light of the complaint

▪   The main office will provide the final decision to the student

5.1 The decision of the Appeal is final, and there is no further appeal.